Loxvoice Privacy Policy

1. Introduction

DAPA Solutions Limited ("we," "our," or "us"), trading as Home Automate and LoxVoice operates the LoxVoice service ("Service") available at loxvoice.com and app.loxvoice.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  1. Name and contact information (email address, phone number)
  2. Account credentials (username, password)
  3. Billing information (processed through Stripe)
  4. Usage data and analytics
  5. Device information and IP addresses
  6. Communication records (support requests, feedback)

2.2 Automatically Collected Information

  1. Browser type and version
  2. Operating system information
  3. IP address and location data
  4. Usage patterns and preferences
  5. Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  1. Provide and maintain our Service
  2. Process payments and transactions
  3. Send important notices and updates
  4. Provide customer support
  5. Comply with legal obligations
  6. Prevent fraud and enhance security
  7. Analyze usage patterns to improve our Service

4. Cookies and Tracking Technologies

4.1 Front-end Website (loxvoice.com)

  1. We only use strictly necessary cookies for security purposes
  2. No third-party cookies are used
  3. These cookies are essential for the website's basic functionality

4.2 Backend Application (app.loxvoice.com)

  1. We use Stripe for payment processing, which may set third-party cookies
  2. Session cookies for user authentication and security

You can control cookie preferences through your browser settings.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

5.1 Service Providers

  1. Stripe for payment processing
  2. Microsoft Azure for cloud hosting and data storage
  3. Amazon Web Services (Lambda) for Alexa smart home integration (if used)

5.2 Voice Processing Services

We integrate with third-party voice platforms:

  1. Google Assistant - Voice commands are processed by Google according to their privacy policy
  2. Amazon Alexa - Voice commands are processed by Amazon according to their privacy policy

We do not process, store, or analyze voice recordings ourselves. All voice processing is handled by these third-party platforms.

5.3 Legal Requirements

We may disclose your information when required by law or to:

  1. Comply with legal process
  2. Protect our rights and property
  3. Prevent fraud or security issues
  4. Protect user safety

5.4 Business Transfers

In case of merger, acquisition, or sale, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  1. Encryption of data in transit and at rest
  2. Secure authentication systems
  3. Access controls limiting server access to authorized personnel only
  4. Hosting on Microsoft Azure with enterprise-grade security
  5. Regular security assessments

7. Data Retention

We retain your information for the following periods:

  1. Account information: Retained while your account is active, deleted within 30 days of account closure
  2. Payment information: Retained for 7 years as required by financial regulations
  3. Usage and analytics data: Retained for 2 years for service improvement purposes
  4. Communication records: Retained for 3 years for support and legal purposes
  5. Session and security data: Retained for 90 days

Data is automatically deleted when retention periods expire, except where longer retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

  1. Access your personal information
  2. Correct inaccurate data
  3. Delete your personal information
  4. Restrict processing
  5. Data portability
  6. Object to processing
  7. Withdraw consent

To exercise these rights, contact us at privacy@loxvoice.com.

9. International Data Transfers

Your data is stored and processed in Microsoft Azure data centers. When using voice features with Google Assistant or Amazon Alexa, your voice commands may be processed in their respective data centers globally. Appropriate safeguards are in place to protect your data during any international transfers.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Third-Party Voice Services

11.1 Amazon Alexa Integration

When you use our Service with Amazon Alexa:

  1. Voice interactions are processed entirely by Amazon
  2. Amazon's Privacy Policy applies to voice processing
  3. We only receive processed commands, not voice recordings
  4. You can manage Alexa privacy settings in your Amazon account

11.2 Google Assistant Integration

When you use our Service with Google Assistant:

  1. Voice interactions are processed entirely by Google
  2. Google's Privacy Policy applies to voice processing
  3. We only receive processed commands, not voice recordings
  4. You can manage Google privacy settings in your Google account

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  1. Right to know about personal information collected
  2. Right to delete personal information
  3. Right to opt-out of sale (we do not sell personal information)
  4. Right to non-discrimination

13. European Privacy Rights (GDPR)

EU residents have rights under the General Data Protection Regulation:

  1. Lawful basis for processing: Contract (Article 6(1)(b)) - processing is necessary for the performance of our service contract with you
  2. Data Protection Officer: privacy@loxvoice.com
  3. Right to lodge complaints with supervisory authorities

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  1. Email notification to your registered email address
  2. Notice on our website
  3. In-app notifications

15. Contact Information

For privacy-related questions or concerns:

Privacy and Data Protection Officer: privacy@loxvoice.com

General Support: support@loxvoice.com

Company: DAPA Solutions Limited

This privacy policy was last updated on 11th July 2025. We recommend reviewing this policy periodically for any updates.Effective Date: 11th July 2025

Last Updated: 11th July 2025

1. Introduction

DAPA Solutions Limited ("we," "our," or "us") operates the Loxvoice service ("Service") available at loxvoice.com and app.loxvoice.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  1. Name and contact information (email address, phone number)
  2. Account credentials (username, password)
  3. Billing information (processed through Stripe)
  4. Usage data and analytics
  5. Device information and IP addresses
  6. Communication records (support requests, feedback)

2.2 Automatically Collected Information

  1. Browser type and version
  2. Operating system information
  3. IP address and location data
  4. Usage patterns and preferences
  5. Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  1. Provide and maintain our Service
  2. Process payments and transactions
  3. Send important notices and updates
  4. Provide customer support
  5. Comply with legal obligations
  6. Prevent fraud and enhance security
  7. Analyze usage patterns to improve our Service

4. Cookies and Tracking Technologies

4.1 Front-end Website (loxvoice.com)

  1. We only use strictly necessary cookies for security purposes
  2. No third-party cookies are used
  3. These cookies are essential for the website's basic functionality

4.2 Backend Application (app.loxvoice.com)

  1. We use Stripe for payment processing, which may set third-party cookies
  2. Session cookies for user authentication and security

You can control cookie preferences through your browser settings.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

5.1 Service Providers

  1. Stripe for payment processing
  2. Microsoft Azure for cloud hosting and data storage
  3. Amazon Web Services (Lambda) for Alexa smart home integration (if used)

5.2 Voice Processing Services

We integrate with third-party voice platforms:

  1. Google Assistant - Voice commands are processed by Google according to their privacy policy
  2. Amazon Alexa - Voice commands are processed by Amazon according to their privacy policy

We do not process, store, or analyze voice recordings ourselves. All voice processing is handled by these third-party platforms.

5.3 Legal Requirements

We may disclose your information when required by law or to:

  1. Comply with legal process
  2. Protect our rights and property
  3. Prevent fraud or security issues
  4. Protect user safety

5.4 Business Transfers

In case of merger, acquisition, or sale, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  1. Encryption of data in transit and at rest
  2. Secure authentication systems
  3. Access controls limiting server access to authorized personnel only
  4. Hosting on Microsoft Azure with enterprise-grade security
  5. Regular security assessments

7. Data Retention

We retain your information for the following periods:

  1. Account information: Retained while your account is active, deleted within 30 days of account closure
  2. Payment information: Retained for 7 years as required by financial regulations
  3. Usage and analytics data: Retained for 2 years for service improvement purposes
  4. Communication records: Retained for 3 years for support and legal purposes
  5. Session and security data: Retained for 90 days

Data is automatically deleted when retention periods expire, except where longer retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

  1. Access your personal information
  2. Correct inaccurate data
  3. Delete your personal information
  4. Restrict processing
  5. Data portability
  6. Object to processing
  7. Withdraw consent

To exercise these rights, contact us at privacy@loxvoice.com.

9. International Data Transfers

Your data is stored and processed in Microsoft Azure data centers. When using voice features with Google Assistant or Amazon Alexa, your voice commands may be processed in their respective data centers globally. Appropriate safeguards are in place to protect your data during any international transfers.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Third-Party Voice Services

11.1 Amazon Alexa Integration

When you use our Service with Amazon Alexa:

  1. Voice interactions are processed entirely by Amazon
  2. Amazon's Privacy Policy applies to voice processing
  3. We only receive processed commands, not voice recordings
  4. You can manage Alexa privacy settings in your Amazon account

11.2 Google Assistant Integration

When you use our Service with Google Assistant:

  1. Voice interactions are processed entirely by Google
  2. Google's Privacy Policy applies to voice processing
  3. We only receive processed commands, not voice recordings
  4. You can manage Google privacy settings in your Google account

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  1. Right to know about personal information collected
  2. Right to delete personal information
  3. Right to opt-out of sale (we do not sell personal information)
  4. Right to non-discrimination

13. European Privacy Rights (GDPR)

EU residents have rights under the General Data Protection Regulation:

  1. Lawful basis for processing: Contract (Article 6(1)(b)) - processing is necessary for the performance of our service contract with you
  2. Data Protection Officer: privacy@loxvoice.com
  3. Right to lodge complaints with supervisory authorities

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  1. Email notification to your registered email address
  2. Notice on our website
  3. In-app notifications

15. Contact Information

For privacy-related questions or concerns:

Privacy and Data Protection Officer: privacy@loxvoice.com

General Support: support@loxvoice.com

Company: DAPA Solutions Limited

This privacy policy was created on 11th July 2025. We recommend reviewing this policy periodically for any updates.